Trading page issues

Incident Report for Coinmotion

Resolved

All issues have been fixed and platform is now fully functional.
Posted Jun 09, 2021 - 15:30 EEST

Monitoring

Fixes have been deployed to production and our engineers continue to monitor the situation.
Posted Jun 09, 2021 - 12:11 EEST

Identified

Fix for the limit and stop order issue has been identified and will be deployed soon.
Posted Jun 09, 2021 - 11:23 EEST

Update

Issue with unnecessary and incorrect "insufficient funds" errors has been cleared. Other issue with creating new limit and stop orders is still being investigated.
Posted Jun 09, 2021 - 11:16 EEST

Investigating

There is currently an ongoing issue with creating new limit and stop orders. Additionally, normal trading page occasionally displays unnecessary and sometimes incorrect "Insufficient funds" error messages.

As a workaround, refreshing the page or selecting another cryptocurrency seems to help with the "Insufficient funds" error.

Our engineers are currently investigating the issue and working on a fix.
Posted Jun 09, 2021 - 10:41 EEST
This incident affected: Platform.